Customer Terms and Conditions

Booking/Ticket Purchase

In general processes booking/ticket sales for Helix Festival LLC.  All questions or claims concerning events and their performance shall be made to Helix Festival LLC. 

Terms and conditions of ticket purchase A booking is considered final once payment has been made. Choosing as payment method is equivalent with credit card payments that confirms that the payment has been made, even if the invoice is to be paid at a later date by the customer. The Act concerning remotely concluded contracts, in its provisions concerning the right to cancel a purchase, does not cover purchase of event tickets. When payment has been made, the Customer is therefore bound by his purchase. All ticket sales are verified and confirmed electronically. Only tickets purchased at will allow admittance to the festival. Suites purchased through any booking sites other than, including venue/resort sites, will not include entry into festival grounds and amenities.

Service, delivery and distribution charges In addition to the booking/ticket price, the Customer pays a service charge and in certain cases a delivery charge.

About festival tickets Tickets for festivals are sold only to the entire festival and not to individual artists and performances and thus cannot be refunded if parts of the line up/program is changed.

Personal use Bookings/Tickets may only be purchased for personal use, and may not be used for commercial purposes. This means that the booking/ticket may not be resold on commercial basis, or offered in competitions or in connection with offers for other products or services, without the written consent of Helix Festival, LLC. If there is a restriction on the number of tickets allowed per purchaser, this may not be exceeded. 

Purchase which conflicts with the set terms and conditions Helix Festival, LLC. retains the right to cancel bookings or purchases made by the Customer, and with immediate effect to exclude the Customer from Helix Festival, LLC., if the Customer does not provide correct information about himself or otherwise breaches or attempts to circumvent the terms and conditions which apply for booking/ticket purchase. This applies, among other things, if the Customer books or purchases more tickets than permitted, or if the Customer resells purchased bookings/tickets on a commercial basis. In the case of cancellation for such reason, the service charge paid will not be repaid, nor any delivery or distribution charges. Helix Festival, LLC. can also decide that the ticket price paid for the booking/ticket purchase shall not be repaid.

Cancelled events Even though the Customer is responsible for checking that the event is not cancelled, Helix Festival, LLC. will make every reasonable effort to notify the Customer. In certain cases, Helix Festival, LLC. will redeem tickets for a cancelled event with the exception of processing fees, service and delivery charges which will not be repaid. In addition, Helix Festival, LLC. Is not responsible for airline tickets, transfers or ground transportation and will adhere to the venue’s cancellation policy for accommodations.

Booking Cancellation and Modification Policy Due to COVID-19

As a consequence of the latest situation, we have modified our cancellation terms relative to COVID-19 in order to provide as much flexibility as possible.

Generally, all bookings are final sales. However, the following circumstances may trigger a cancelation and automatic refund or rescheduling:

  • If the Jamaican border is closed to international travelers;
  • If the Customer reaches the Jamaican border and is denied entry into the country due to COVID-19.

These circumstances will require independent verification before refunds are processed. In the event, the Helix Festival is moved to a later date because of COVID-19, Customers will be offered reservation confirmations for the new dates.

Refund If the Customer has the right to repayment of money paid for tickets or money paid for tickets and service charge/delivery charge, the Customer shall, not later than three (30) days from the date of the event/the date the event should have taken place, inform Helix Festival, LLC. regarding his claim for repayment, and state the account number and bank to which repayment shall be made. If this is not done, the Customer has no right to repayment. This applies both for cancelled events and in cases in which the ticket is cancelled and the Customer has had the right to repayment. 

Liability Waiver/Assumption of Risk

In consideration of being permitted to participate in Helix Festival, the Customer hereby attests and acknowledges that travel to/from and participation in the Event is entirely voluntary, and further understand and agree as follows:

ASSUMPTION OF RISKS: Customer assumes all of the risks of participating in all activities at Helix Festival including but not limited to, any risks that may arise from the negligence or carelessness of affiliates, directors, officers, employees, partners, contractors, agents, representatives, volunteers, successors and assigns (collectively, the “Host”) and/or from dangerous or defective equipment or property owned, maintained, operated or controlled by the Host. Incidental to participation in Helix Festival, Customer understands that he/she may be engaging in activities that may expose the Customer to COVID-19, involve the risk of serious personal injury, illness, permanent disability, dismemberment, and death, and that such participation may also involve the risk of severe economic and property loss and damage. These risks may result from the actions, negligence and failure to act and from the condition of any property, facilities or equipment used. Customer also understands that there may be risks involved which are not known to the Customer or to the Released Parties, and may not be foreseen or reasonably foreseeable at this time or at the time of Helix Festival. Despite knowing these risks, Customer hereby elects to voluntarily participate in Helix Festival and agrees to assume all related risks, including without limitation those enumerated above, and accept personal responsibility for any illness or injury of any kind or nature arising out of or in connection with participation in Helix Festival.

PHYSICAL CONDITION/MEDICAL AUTHORIZATION: Customer certifies that he/she  is otherwise physically fit for participation in Helix Festival. In connection with any injury sustained or illness or medical conditions experienced during attendance in connection with Helix Festival, Customer authorizes any emergency first aid, medication, medical treatment or surgery deemed necessary by the attending medical personnel if Customer is not able to act on his/her own behalf at his/her own expense. Customer acknowledges that the Released Parties shall have no duty, obligation or liability arising out of the provision of, or failure to provide, medical treatment. In consideration for permitting Customer to engage in or participate in Helix Festival, Customer agrees for himself/herself, executors, administrators, heirs, successors, and assigns as follows: (A) CUSTOMER WAIVES, RELEASES, AND DISCHARGES the Helix Festival, LLC. and its affiliates and subsidiaries from any and all liability, including but not limited to, liability arising from the negligence, death, disability, personal injury, property damage, property theft, or any other damage or actions of any kind which may affect or impact Customer in any way arising from Helix Festival. (B) I INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the Helix Festival, LLC., its affiliates and subsidiaries from any and all liabilities or claims made as a result of participation in Helix Festival, whether caused by the negligence of the Host or otherwise.

Means of Payment and Security

  1. Full payment with credit card

Remember upon arrival to the resort, you must present the card you used to make the payment as well as your passport. The hotel reserves the right of admission.

We accept Visa, Mastercard, Discover and American Express for payment using a secure and encrypted connection. To make a reservation online we require full payment. When using a Debit or Credit card, daily balance limitations may be imposed by your bank. Prior to making your reservation please make sure that the maximum is not less than the balance due or the reservation cannot be confirmed.

Security in the Payment

  1. VeriSign Certificate

All charges will appear as Helix Festival, LLC. on your credit card statement and is certified by Verisign. This means that experts in credit card transaction security from an outside independent company have tested, confirmed and approved our encrypted protocol of transmitting information; which guarantees confidentiality when sending your data.

  1. Pages with the padlock icon = confidentiality

When accessing the web pages that request personal information, the icon of a padlock will appear at the bottom of the browser window, as shown below with examples of Internet Explorer 7 and Mozilla Firefox 2.0

This signifies that the web browser recognizes these windows as secure areas and that the data exchanged by way of this conduit is secure from being seen by third parties. The use of an encrypted protocol (SSL, Secure Sockets Layer) protects the information provided.

By practice, the data is automatically coded and can only be decoded by the recipient. All entities with whom we collaborate use this protocol for payments, guaranteeing maximum security with the handling of your data. Which is why confidentiality is ensured: of the data requested we only register what is necessary to make the reservation effective, the remainder received as encrypted data by the bank entity.


The security of can also be recognized by viewing the address bar of your browser: once entering these web pages where personal data is requested, the address changes from to . This allows you to verify that you have accessed the secure conduit of payment which uses the SSL protocol (reflected by appearance of the S in the web address).

Helix Festival Service in General

In general, Helix Festival, LLC. retains all rights to the Booking Service (Service) and its contents. The user of the Service does not have the right, wholly or partly, in one way or another, to copy, reproduce, save, move, send onwards, distribute, publish, annex to other material or download to his own computer any material connected to the Service (including text, images, trademarks, logos, graphics and music) without the written consent of Helix Festival, LLC.. The use of product brands, trademarks and company and business logos is prohibited unless otherwise published in the terms and conditions or in specific written consent provided by Helix Festival, LLC..

My account
In order to use the Service, the customer must have a username and password. This gets the customer by signing up on the web page. The customer is responsible for keeping the username and password secret. This is important because the Customer becomes responsible for all orders and other actions that occur using the username and / or password. This also applies even if there is an unauthorized person who has used the username and password. It is up to the Customer to check that all personal information added to the creation of an account is correct. Helix Festival, LLC. does not control this information and does not take responsibility that it is correct. If the delivery address is incorrect, the festival admission packet will be sent by e-mail.

My bookings
It is up to the Customer to check that the booking is correct (right delivery address, right event, right number of tickets, right add-ons, etc.) and that the booking has been confirmed in good time before the event starts.

Legal use No information concerning the Service may be copied, processed or used without the specific prior written permission of Helix Festival, LLC.. Breach of the prohibition can lead to legal proceedings and possibly damages and/or legal liability. Breaching the customer terms and conditions of the website can lead to cessation of the right of disposition to the Service. Helix Festival, LLC. also has the right to cancel bookings made on the website if the Customer has provided misleading personal information, or if the Customer breaches or circumvents the customer terms and conditions. 

Intellectual rights All material within the Service is owned by Helix Festival, LLC. and is protected by the Copyright Act. Copyright and other intellectual rights to the content and layout within the Service (including text, electronic documents, graphics, images and sound, photographs, databases, software, program products and services) are owned by Helix Festival, LLC. or a third party. Images, text or other material may not be copied without the permission of Helix Festival, LLC.. Helix Festival, LLC. or its cooperation parties retain all rights to the content and software of the e-commerce site Helix Festival,

The right to changes Helix Festival, LLC. has the right to update, change, add to or remove material which is in the Service, and limit entry to the Service without communicating this in advance, at any time in accordance with its own judgment. Helix Festival, LLC. shall have the right to change terms and conditions for use of the Service and the content and selection of the Services, at any time. 

Linking The Service contains links to web pages which are maintained by a third party. On these web pages and in their use, due terms and conditions are applied, which have been compiled by the third party. Helix Festival, LLC. is not responsible for other parties’ web pages or their content.

Applicable law Laws of the United States, State of California, are applied to these customer terms and conditions.